In this case, please contact us: info@burms.de

Contact us with your VAT ID.

Yes, but independent of the online shop.

No, if you made a mistake when ordering, you can of course return it and order again.

Yes, you will receive a shipping confirmation to your registered email address and can track your order here: burms.de/apps/tracking

No, only 3D printing materials and spare parts are available for purchase in the online shop. For the remaining products, you must submit a request, which you can find under the respective products. You can also send the request separately by email to: info@burms.de senden.

* Exchanges and refunds for purchases already made are not possible. Please note that these offers are only available for orders placed in the online shop. Only while stocks last.

At burms.de/account, select the Register Here tab and enter your information. Once your customer account has been successfully created, you will receive an email to the email address you provided.

Registering makes ordering from our online shop even easier. You'll find all your completed orders at a glance in your customer account. If you subscribed to our newsletter during registration, you'll also receive information about trends, promotions, and exclusive news from BURMS.

Click the "Forgot your password?" button at burms.de/account. After entering the email address associated with your customer account, we will send you a link to reset your password. It may take a few minutes for you to receive the email. Please also check your junk mail. You can use the link sent to create a new password.

Once you've registered, you can subscribe to our newsletter with just one click. To subscribe later, go to burms.de and click on the "Newsletter" link. Click here to enter your newsletter details. You also have the option to subscribe to our newsletter during the ordering process.

On the website, you'll find three icons in the top right corner. Click on the left icon and then on your account. Log in and you can edit your information. To delete your account, send us an email to info@burms.de

After purchase, your credit card or PayPal account will be charged immediately. If the item is returned, the amount will, of course, be credited back to you.

Currently, only the following payment methods are possible in the online shop: PayPal, credit card (Visa, Maestro, Mastercard), Apple Pay, Google Pay.

Your order will be sent to you via DHL (standard shipping). Delivery will take approximately 4 to 7 days (depending on the product) after your order. In-stock products will be shipped the same day.

You can have your package delivered to a private or business address.

Deliveries abroad are possible.

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Republic of Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom

You can track your order via DHL using the tracking link sent to you or visit the following page: https://www.burms.de/apps/tracking.

Please report the damage directly to your DHL delivery driver and contact info@burms.de

Printed materials that have been opened or used are not eligible for return. Medical printed materials are completely non-returnable.

For all these questions please contact us : info@burms.de

We inspect all returns. If the returned items are in perfect/unopened condition, the refund will be automatically processed using the same payment method you used to place your order. You will also receive an email with the credit note.